COSMIC BIKES SERVICE DEPARTMENT

OUR SERVICES

Summary

  • When you bring your bike to us for service, you can be confident you're leaving it in capable hands. We will talk to you like a person, treat your bike like a vehicle, and get it working better than when it was new.

  • Our service department can handle everything from a simple flat fix to comprehensive services including tune-ups, wheel build, frame builds and customizations.

  • Our shop labor rate is $125 per hour. Packaged services run from $150 to $335, excluding parts.

  • We love bicycles and bring an enormous range of skills to our work. Therefore, our services are best suited to those who place a high value on their bicycles for transportation, mobility or lifestyle enhancement.

  • Minor adjustments may be done on the spot. Major services typically take 3-7 days, or longer at peak season.

Specialty Services

Please click on images below for detailed description of our specialty services:

Repairs & Maintenance

Complete tune-up and overhaul packages, plus general itemized repair services.

Expert Brompton Service

Leave you Brompton in really good hands! We offer unmatched level of expertise, and keen sensitivity to Brompton’s unique design.

Custom Frame Build

Start with a beautiful frame and build your forever bike with carefully chosen components and accessories.

Custom Wheel Build

We specialize in custom hand-built wheels, tailor-made for the specific rider and his or her individual cycling needs.

New Bicycle Services

Complimentary maintenance included with the purchase of your new bike for a period of 90 days to 18 months.

Conversions and Customizations

Everything from updating an old bike to new functions, to adaptive modifications, e-bike conversions and more.

MORE INFO COMING SOON!

About Our Service Department

OUR SERVICE PROMISE

Our Service Department is home to some of the most senior bicycle technicians in the city, with literally decades of experience under their belts. While anyone can grasp the basics of bicycle repair, true expertise in this field, as in any highly specialized trade, comes only through years of work and hands-on experience, and our mechanics have honed their skills at some of the most respected and demanding repair shops in Chicago.

When you bring your bike to us for service, you can be confident you're leaving it in capable hands. We will talk to you like a person, treat your bike like a vehicle, and get it working better than when it was new.

HOW WE WORK

We request that you make an appointment for any service other than a puncture repair. We cannot guarantee being able to accommodate walk-in repairs during our busy season (typically March-August). You can now book services online. At your scheduled drop-off time, we’ll inspect your bike and provide you with a complete quote, and we’ll aim to get your bike back to you within 3-7 days, based on parts that may be needed and their availability. We won't know what parts are needed until we see your bike.

SERVICE ESTIMATES

A thorough estimate is the foundation of solid service, and can forestall surprises and unexpected costs down the road. Before we proceed with an estimate, we try to find out a little bit about you, your projected use of the bike, and your relationship to it. Please understand that we always recommend the most complete solution that will ensure the safety and longevity of the bike, and give you the best riding experience. If possible, we can scale the repairs to match your budget, as long as safe functioning is not compromised.

We cannot offer estimates online or over the phone, however when you come in with your bike, you will receive a complete estimate for your approval, including labor, parts and time-frame for completion, before we proceed with any repairs.

If you decide to use our labor estimate to get your repair work performed elsewhere, we will charge you $25 for our time and expertise.

LABOR GUARANTEE

All of our labor is guaranteed for 30 days. Specific packaged services carry longer guarantees. We stand behind our services, and promise to make any needed corrections or adjustments related to the services performed free of charge during the period covered by the guarantee.

  • In rare cases, additional parts may be needed to correct the problem. With the exceptions of inner tubes on warranty flat repairs, additional parts are not included in the guarantee.

  • In order to keep track of your repair history, we keep detailed records of your services under your account. Our Labor Guarantees are non-transferrable, and apply only to the original purchaser.

THE FINE PRINT

  • Prices listed alongside service descriptions are for labor only. Most bicycles will require replacement parts for safe and proper functioning. You will receive a complete quote including the cost of parts before we ask you to authorize any repair.

  • Most of our services are designed and priced for standard and folding bikes. Surcharges apply to oversized and non-standard bikes, including cargo, tandem, trike, recumbent and all e-bikes.

  • All bicycles, including children's bikes, are vehicles, and require certain components to operate properly to ensure safety. We cannot be responsible for the safety of the components that you do not allow us to service or replace, and may therefore decline to perform any repair that will not result in a safely operating bicycle.

  • We charge a supply and recycling fee on all our major tune-ups, complete assemblies and custom builds, and some a la carte services. This is to help offset the cost of cardboard recycling, and shop supplies and materials, including cleaners, lubricants, small hardware and shop towels.

FURTHER RESOURCES