Season For Service
Winter is the perfect time to get your bike serviced. Our Service Department is a lot less busy, and if you're not planning to ride, this is a great time to let our mechanics take their time getting your bike in top shape, adding some modifications you've been thinking about, so it's ready to ride the moment Spring arrives.
And if you are planning to ride, you can't afford to miss out Frozen Chosen Package designed with winter riders in mind.
How We Work
Appointments: During off-season months, appointments are not required, but if you prefer to make one, or if you need to schedule a bike pick up, you can text us or complete the Service Request Form. We will reach out to you with 24-48 hours to set up your service or pick-up appointment.
Estimates: For any service work other than storage, and upon examining your bike, we will provide you with a complete estimate for your approval, including labor, parts and time-frame for completion, before we proceed with any repairs. All of our repair services include the cost of performing an estimate. However if you decide to use our labor estimate to get your repair work performed elsewhere, we will assess a $25 fee for our time and expertise.
Choose from season-long support for your winter riding needs, or storage options in our heated, dry and secure facility. Depending on the service you choose, we can pick up your bike for free or for a nominal charge. Contactless curbside drop off is also available.
The Fine Print
All seasonal tune-up labor, parts and storage charges must be prepaid when the bike is brought in for service and/or storage.
Please keep in mind that the prices listed are for Labor only. Many bicycles will require replacement parts for safe and proper functioning.
All bicycles, including children's bikes, are vehicles, and require certain components to operate properly to ensure safety. We cannot be responsible for the safety of the components that you do not allow us to service or replace, and may therefore decline to perform any repair that will not result in a safely operating bicycle.
We charge $5 supply and recycling fee on all our major tune-ups, complete assemblies and custom builds, and some a la carte services. This is to help offset the cost of cardboard recycling, and shop supplies and materials, including cleaners, lubricants, small hardware and shop towels.
All of our labor is guaranteed for 30 days. Specific services carry longer guarantees, as described above. We stand behind our services, and promise to make any needed corrections or adjustments free of charge during the period covered by the guarantee.
In rare cases, additional parts may be needed to correct the problem. With the exceptions of inner tubes on warranty flat repairs, additional parts are not included in the guarantee.
In order to keep track of your repair history, we keep detailed records of your services under your account. Our Labor Guarantees are non-transferrable, and apply only to the original purchaser.