Shop Policies & Guidelines
When you visit our store, we want you to be absolutely happy with your shopping experience, your purchases and the service we provide. We promise to treat you with fairness and honesty, to listen to your requests with an open mind, and explore solutions that will help you achieve the cycling experience you desire.
Although we strive to anticipate what would be a great bike shopping experience for you, we're human and we may not get it completely right every single time. So, we've created some guidelines that help us head off or correct possible pitfalls. "Policies" sounds inflexible, however we really prefer to find creative solutions that will satisfy you in the end, and help us improve our business.
If there is something you think we should be doing, please feel free to share your comments or observations with Justyna, Chris or any of our staff. We would love to hear what you think we do well, and where we could improve. To the best of our ability (but within the bounds of reason) we will try to satisfy your requests.