Our Service Promise
Our Service Department is home to some of the most senior bicycle technicians in the city, so you can be confident you're leaving your bike in good hands. We will treat your bike like a vehicle, talk to you like a person, and get your bike working better than when it was new.
How We Work
Appointments: Due to the volume of work at peak season, service appointments are required for anything other than a flat repair between March and September. We will accept walk-in repairs in off-season months.
To set up an appointment at any time of the year, please complete the Service Request Form. We will reach out to you with 24-48 hours to make arrangements. We will generally ask you to drop off your bike 4-6 days before the scheduled completion date to ensure we have all the parts necessary to perform the service. We won't know this until we see your bike (see below).
Estimates: A thorough estimate is the foundation of solid service, and can forestall surprises and unexpected costs down the road. We have to physically inspect the bike in order to give a complete estimate which includes the cost of labor and parts. Before we proceed with an estimate, we try to find out a little bit about you, your projected use of the bike, and your relationship to it. Please understand that we always recommend the most complete solution that will ensure the safety and longevity of the bike, and give you the best riding experience. If possible, we can scale the repairs to match your budget, as long as safe functioning is not compromised.
You will receive a complete estimate for your approval, including labor, parts and time-frame for completion, before we proceed with any repairs. All of our repair services include the cost of performing an estimate. However if you decide to use our labor estimate to get your repair work performed elsewhere, we will assess a $25 fee for our time and expertise.
Tune-Up Package Options
For the most comprehensive service and the best value, we recommend choosing one of our complete tune-up packages. We also offer a la carte bike repairs if you're in need of a minor fix or adjustment.
Group A accessories/components: inner tube, tire, rim strip, grips, bell, light, , mirror, kickstand, lock bracket.
Group B accessories/components: standard handlebar tape, rack, full fenders, baby seat, cycle computer, pedals.
*We cannot offer you free labor to install items purchased elsewhere. If you find an attractively priced item online or at another shop, please let us know. We may be able to offer you a competitive solution, especially when you include the cost of installation.
Itemized Repair Services
Care For Your Bike At Home
The Fine Print
Please keep in mind that the prices listed are for Labor only. Many bicycles will require replacement parts for safe and proper functioning.
All bicycles, including children's bikes, are vehicles, and require certain components to operate properly to ensure safety. We cannot be responsible for the safety of the components that you do not allow us to service or replace, and may therefore decline to perform any repair that will not result in a safely operating bicycle.
We charge $5 supply and recycling fee on all our major tune-ups, complete assemblies and custom builds, and some a la carte services. This is to help offset the cost of cardboard recycling, and shop supplies and materials, including cleaners, lubricants, small hardware and shop towels.
All of our labor is guaranteed for 30 days. Specific services carry longer guarantees, as described above. We stand behind our services, and promise to make any needed corrections or adjustments free of charge during the period covered by the guarantee.
In rare cases, additional parts may be needed to correct the problem. With the exceptions of inner tubes on warranty flat repairs, additional parts are not included in the guarantee.
In order to keep track of your repair history, we keep detailed records of your services under your account. Our Labor Guarantees are non-transferrable, and apply only to the original purchaser.